Frequently asked questions
Cargo transport questions, answered
Everything you might want to know about moving containers, steel and general cargo with Vynaras Logistics: our services, routes, Port of Mombasa and CFS collections, journey updates and how to get a quote. Can't find your answer? Contact us or request a quote.
Container Transport
Do you transport 20ft and 40ft containers?
Yes. We move both 20ft and 40ft containers between the Port of Mombasa, CFS facilities and your destination, matched to the right trailer and secured for the road. Not sure which size suits your load? See our guide on 20ft vs 40ft container haulage.
Do you collect containers from the Port of Mombasa?
Yes. Our truck and driver hold the required access passes for the Port of Mombasa, so we can collect containers directly from the port.
Can you collect from CFS (Container Freight Station) facilities?
Yes. We regularly collect from CFS facilities, timed to your container release to help keep storage costs down. New to CFS facilities? Our guide on what a Container Freight Station is explains how they work.
Do you offer one-way delivery or container return?
Both. Let us know whether you need a one-way delivery or the empty container returned to the collection point, and we'll plan accordingly.
Do you return empty containers?
Yes. Where it's part of the job, we return the empty container to the instructed return location after the cargo is offloaded. More on this in empty container returns explained.
Cargo & Services
What types of cargo do you transport?
Containers, steel and billets, coils, general commercial cargo and industrial cargo along the Mombasa to Nairobi corridor and to the towns in between.
Can you transport steel, billets and coils?
Yes. We handle steel, billets and coils with the right equipment and correct securing so heavy loads travel safely.
Do you handle general cargo?
Yes. We move palletised and loose general cargo, including goods such as fertiliser and sugar, on your schedule.
Can you collect cargo from warehouses and industrial sites?
Yes. We collect from and deliver to warehouses, industrial sites and customer locations, not only ports and CFS facilities.
Do you move industrial or oversized cargo?
If your load fits our flatbed within legal limits, we'll carry it and secure it properly, with careful route planning for oversized loads.
Locations & Routes
Do you transport cargo from Mombasa to Nairobi?
Yes. The Mombasa to Nairobi corridor is our main route, and we serve the towns in between.
Which towns and destinations do you deliver to?
Mombasa, Voi, Athi River, Nairobi, Thika and Nakuru, plus many collection and delivery points in between.
Do you only operate along the Mombasa to Nairobi corridor?
The corridor is our core route, but collection and delivery points are planned around each customer's requirements.
How We Work: Transport, Documents & Transit
What exactly does Vynaras Logistics do?
We are a road transporter. Our job is to move cargo from Point A to Point B. In a normal move, you or your broker make the cargo ready and tell us where to collect, that the cargo or container is ready, the information or documents we need for the collection, and where to deliver. We then collect, transport and deliver the cargo, and return the empty container to the instructed location when that's required. That's our core service today, and as Vynaras grows we plan to expand into more areas of the logistics chain.
Do you handle customs clearance or documentation?
Not at this stage. Today, Vynaras Logistics focuses on road transport, moving your cargo from A to B, while your cargo's clearance, release, customs, shipping-line and CFS requirements are arranged by you or your broker. As the transporter, we handle only the documents that are specifically our responsibility: our own trip documents and any documents we're required to present to collect, move or deliver the cargo. As the business grows, we plan to expand into more areas of the logistics chain, but for now, clearing and forwarding sit with you or your broker. If it helps, our guide on who does what: forwarder, clearing agent and transporter explains the roles.
Can you collect my container before it's released?
No, a container must be cleared and released before it can be collected. You or your broker arrange the release; we plan the collection around it so we can move as soon as it's ready. Sharing your expected release timing helps us schedule the trip. Our guide on planning a container collection covers what to have ready.
Do you handle transit cargo moving through Kenya?
Yes. Vynaras can transport transit cargo, cargo moving through Kenya under a transit arrangement toward another destination, on the Kenyan road leg. Where it's required for the transport movement, we may use our RECTS account and make the required booking relating to the seal and KRA process. That is a transporter-side operational requirement so we can carry out the movement; it does not mean we handle your customs clearance or wider transit documentation, which remain with you or your broker. Learn more in understanding transit cargo through Kenya.
What's the difference between domestic and transit cargo, and why do you ask?
Domestic cargo is cargo transported within Kenya, not under an international transit arrangement. Transit cargo is cargo moving through Kenya under a transit arrangement toward another destination, where Vynaras may handle the Kenyan road transport leg. We ask on the quote form because the two are planned a little differently. It's an initial indication to help us plan the road movement, not an official customs classification, and not us handling the wider international transit process, which stays with you or your broker. See understanding transit cargo for more.
Do you deliver outside Kenya (international movements)?
For now, Vynaras Logistics focuses on road cargo transportation within Kenya. Where cargo is bound for another country, we may handle the Kenyan road transport leg where applicable, while the international shipping, customs clearance, border procedures and other international logistics responsibilities are handled by the client, broker or relevant logistics provider. We're not an international cross-border or customs-clearance company today, but as Vynaras expands, we intend to be involved in more of the journey.
Tracking & Operations
Can I get an update on my cargo during the journey?
Our internal operations team monitors applicable vehicle journeys and can provide you with a journey update when you request one.
How can I receive an update while my cargo is in transit?
Contact us by phone or WhatsApp during the journey and we'll share the latest available update on your cargo.
What happens if a vehicle stops unexpectedly during a journey?
Unexpected stops can be followed up with the driver to help keep the journey progressing safely and efficiently.
Quotes & Booking
How do I get a transport quote?
Use the Get a Quote form with your cargo and route details, or message us on WhatsApp. We reply as soon as possible with a clear, honest assessment.
What information do you need to provide a transport quote?
Your collection and delivery points, the cargo type, approximate weight, container size if applicable and your preferred timing. Our guide on what information you need for a transport quote covers it in full.
How can I contact Vynaras Logistics?
You can call or WhatsApp us on 0117 030562, email info@vynaraslogistics.co.ke, or send a message from our Contact page. You can also reach us through our official Vynaras Logistics social media channels. Please be aware of imposters and fake accounts, always check you're dealing with our official contacts and channels, and if in doubt, confirm with us directly on the number above before sharing details or making any payment.
Payments & Storage
How is a quote calculated?
Your quote reflects the details of the move, such as the route and distance, the type of cargo, its weight and dimensions, the timing, and whether an empty container needs to be returned. We don't publish flat rates because these factors vary from job to job. Share the details and we'll give you a clear, honest quote. For more, see what goes into a freight rate.
What are your payment terms?
Payment terms are agreed with the client or broker at the time of booking or quotation, where appropriate. Tell us about your move and we'll confirm the arrangement with your quote.
Do you offer storage or warehousing?
Not at this stage. Vynaras Logistics is a road transport company; we move cargo from one point to another, so your cargo should be ready for collection. We don't offer storage or warehousing today, though as we grow we aim to broaden the services we provide. For now, storage is arranged separately by you or your broker.
General
Who are Vynaras Logistics?
Vynaras Logistics is a road freight and logistics company based in Mombasa, moving containers, steel, industrial and general cargo across Kenya's key corridor. Built To Deliver.
Where is Vynaras Logistics based?
We're based in Mombasa, Kenya, the port city through which most of the region's imported cargo begins its journey inland.
What areas do you cover?
We move cargo along the Mombasa to Nairobi corridor and to the main towns in between, with points planned around each customer's requirements.
What are your operating hours?
Our transport operations run 24 hours, 7 days a week. Call or WhatsApp us anytime to plan a collection.